退换政策

You may return most items within 14 days of delivery for a full refund or exchange. Items must be in their original condition, unused, and in original packaging with all accessories, manuals, and tags included. The product serial number must match our records.

The following items cannot be returned: Items marked as 'Used' or 'Open Box' in the listing. Products with removed or damaged serial number labels. Software, digital downloads, or activated licenses. Items damaged by the customer (physical damage, liquid damage, or unauthorized repair). Custom-configured or special-order items.

Step 1: Log into your account at almasrya.net/account/returns. Step 2: Select the order and item you wish to return. Step 3: Choose your reason for return and upload photos if applicable. Step 4: Print the return shipping label (provided free for defective items). Step 5: Ship the item back or drop it off at our store. Alternatively, call +20 1125025333 or visit our store at Glory Mall, Central Axis, 6th of October City, Giza.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Original payment method: Credit/debit card refunds appear within 7-14 business days depending on your bank. Cash on delivery orders: Refunded via bank transfer or store credit. Store credit: Available instantly after return approval and can be used on any future purchase.

Want a different product instead of a refund? We offer direct exchanges within 14 days. If the replacement item costs more, you pay the difference. If it costs less, the difference is refunded. Exchanges are subject to product availability.

If you receive a defective product or wrong item, we cover all return shipping costs and will send the correct item immediately. Contact us within 48 hours of delivery for fastest resolution. Defective items may also be covered under manufacturer warranty — contact our support team for warranty claims.

For defective items or our errors: Free return shipping, we provide a prepaid label or arrange pickup. For change-of-mind returns: Customer pays return shipping (EGP 100 flat rate). In-store returns at our Cairo location are always free.